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Citizen Charter

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1.0 CITIZEN’S CHARTER


2.1 IMPORTANT INFORMATION AT A GLANCE OF HOSPITAL

Location of the hospital Khichripur, Near Kalyanvas Colony/MayurVihar
Phase -II ,Delhi-110091
Bus Routes No.

Nearest Metro Station		 118,211,301,306,307,309,319,211,322,348,364,391,Yamuna Mudrika

MayurVihar Phase-I
Hospital Phone No. 22774145
No. of Beds available 160 (Functional)
OPD Registration Timings:
Weekdays
Saturdays
Hospital OPD Timings:
Weekdays
Saturdays
Emergency Timimgs:
7.30 A.M.to 12.00 P.M.
7.00 A.M.to 11.30 A.M.

8.00 A.M.to 3.00 P.M.
8.00 A.M.to 1.00 P.M.
24x7
Lunch Break:
Office
OPD Pharmacy		 1.30 P.M.to 2.00 P.M.
2.00 P.M.to 2.30 P.M 2.00 P.M.to 2.30 P.M

 

2.2 AVERAGE DAILY NO. OF STAFF HANDLING THE PATIENTS*

No. of Doctors 55
No. of Nurses 166
No. of Para Medicos 79
No. of Pharmacists 14
SR/JR Doctors 106

*Conditions apply,working in different shifts

2.3AVERAGE DAILY WORKLOAD HANDLED BY THE HOSPITAL

OPD Attendance 2000 -2400
No. of X-Rays 350
No. of Lab Tests 2700
No. of Operations ( Minor & Major) 100
Casualty Attendance 500 - 800
Bed occupancy
MLC Cases
Post Mortem
Deliveries		 >140%
>70
2-4
25-30

 

I. GENERAL INFORMATION

  • There is a one central computerized registration counter for OPD during hospital timings.However, there is another computerized registration counter which function round the clock in room no. 3 in casualty block for registration of admissions of indoor patients and emergency registration which also serves as a reception- cum enquiry. Signage at strategic points is available for the convenience of hospital users. Average waiting time for registration is 15 minutes.
  • This hospital is a general secondary level hospital and only district hospital in east district, which provides medical care to all patients who come to this hospital.It caters 12 police stations and 2 police post of east district. Standard of service may be influenced by workload and availability of resources available at that particular time.The hospital being only a secondary level hospital does not provide super specialty care.


II. SERVICES AVAILABLE

  • OUTDOOR PATIENT FACILITIES
S.No. Speciality Room No OPD Days
1 Medicine 20,21 Daily
2 Surgery 35,36 Daily
3 Paediatrics 27,28 Daily
4 Gynaecology 24,25,26 Daily
5 Orthopaedics 17,19 Daily
6 ENT 43,44 Daily
7 EYE 40,41,42 Daily
8 Skin 22A Daily
9 Dental D-1 MRD Block Daily
10 Psychiatry 60 Daily
11 Homeopathic Flat No.84 Staff Quarter Daily
12 Ayurvedic Flat No.85 Staff Quarter Daily

 

SPECIAL OPD CLINIC[For Referred Cases Only]

Special OPD patients are seen in routine OPD hours daily from 08:00A.M. to 02:00 P.M.

S.No. Speciality Room No
1 NCD Clinic 31
2 Disability Clinic 17,19
3 Infertility / ANC Clinic 24,25
4 Cancer Clinic 24,25,32,43
5 Breast Clinic 24,25
6 Child Guidance Clinic 27,28
7 Antenatal clinic 24,25
8 Well Baby Clinic 27,28
9 Immunization Clinic 27,28
10 Rectal Clinic 35
11 Leprosy Clinic 22A
12 S.T.D. Clinic 22A
13 Skin Therapy Clinic 32
14 Senior Citizens Clinic 20,21
15 DOTS/T.B. Clinic Porta Cabin
In front of OPD main gate
16 PPCTC(Prevention of parents to child transmission center) 42
17 V.C.T.C.( Voluntary counselling &testing center)

93
18 De-addiction clinic for children 22-B
19 Physiotherapy 92
     

 

 

 

DIAGNOSTIC SERVICES PROVIDED

Services Charges Room No.
Laboratory Free 40 – 46
X-Ray Free 52-56
Ultrasound Free 51 , 57
ECG Free 06
Audiometry Free 30 (OPD Block)


INDOOR PATIENT FACILITY

Ward No. Ward No of Beds Location
1 Obstt. &Gynae 25 Ist Floor (Ward 1)
2 Paeds&Paeds. Casualty 25 Ist Floor (Ward 2)
3 Female General 25 IInd Floor (Ward 3)
4 Male General 25 IInd Floor (Ward 4)

In addition to above, 06 beds in ICU, 12 beds in SNCU and 14 beds in Casualty are available. Breakfast, lunch, and dinner food as advised by the dietician is provided free of cost to indoor patients.

 

Only one attendant can remain with the patient. A pass will be issued at the time of admission and will be collected back at the time of discharge.

  • Visitor’s timings: Summer 5.00 pm to 6.00 pm
  • Winter 4.00 pm to 5.00 pm

     
  • OPERATION THEATER FACILITY
    • There are 05 operation theatres, two major OT’s (one in casualty block and one in main OT block, there are 02 tables in each OT and three minor OT’s, one in casualty block, one in OPD block and one in Labour Room Gynae.
       
  • DRUG DISTRIBUTION:
    • Medicines prescribed by the doctors are available as per Delhi Govt. Drug formulators on pharmacy counters free of cost.Medicines are usually given for three days for OPD patients but in special clinics as per recommendations of specialists.There are 6 counters for rapid disbursement of medicines during OPD from 8.00 am to 3.00 pm.
       
  • MEDICO LEGAL FACILITIES
    • Medico legal and post-mortem services are available.A mortuary headed by forensic expert with storage capacity for 10 bodies is functioning.For this purpose, 12 police stations have been attached to his hospital for medico-legal works and 07 police stations for post-mortem. A board is functioning to determine the ages for referred cases.
       
  • FACILITIES FOR SENIOR CITIZENS
    • A senior citizens clinic is functioning on all Sundays in the OPD block during OPD hours.Separate counters for registration, sample collection and medicine distribution are also
    • running daily.Help desk for senior citizens with volunteers has been set up in OPD.Senior citizens are attended on preferential basis.
       
  • MEDICAL FACILITIES NOT AVAILABLE
    • Private Ward, ICCU, CT scan, MRI, Doppler, Echocardiography TMT and Holter, Dialysis, Lithotripsy, Organ Transplantation, Bronchoscopy, Cystoscopy etc.
    • Cardiology, Cardiac Surgery, Neurology, Neurosurgery, Nephrology, Urosurgery, Gastroenterology, pulmonology, Paediatric surgery, Burns & Plastic surgery
       

OTHER FACILITIES AVAILABLE ARE AS UNDER: -

  • Cold Drinking Water
  • Wheelchairs and trolley in OPD and casualty
  • Ambulance is available for referred cases
  • Standby electric generators/invertors
  • Adequate public conveniences
  • CCTV Surveillance
  • Amul and HPMC

COMPLAINTS & GRIEVANCES

  • There are many occasions when our services may not be up to your expectations.Please do not hesitate to register your complaints.It will help us to serve you better.
  • Please contact dy. Medical superintendent for attending to all grievances (tel. No.22774145 and 21200732).Every grievance will be duly acknowledged.We aim to settle suggestions/complaints boxes are also provided in the hospital.If not satisfied, please contact the Medical Superintendent (Tel. No. 22774145).
  • In case of any difficulty contact Medical Officer, and if not solved, contact Casualty In-charge/ DMS/ MS.

RIGHT TO INFORMATION ACT

  • The hospital is implementing provision of both the Delhi Right to Information ACT, 2001 and Right to Information Act, 2005.Public Information Officer (PIO) is Mr. Sanjay, Administrative Block and 1stAppellant Authority is Medical Superintendent.

Rights of user

  • Right to know the health status/ Disease and to keep its Confidentiality
  • Right togive consent/ Refusal for, Investigations, Medicines, and Treatment and to know the consequence of Refusal
  • Right to Use/ Receive own Medical records
  • Right to give Complaint/ Suggestions of any issue

RESPONSIBILITIES OF THE USERS

  • The success of this hospital depends on the support we receive from the users.
  • Please try to appreciate the various constraints under which the hospital is working.
  • Please do not cause inconveniences to the patients.
  • Please help us in keeping the hospital and its surroundings neat and clean.
  • The hospital employs an intensive security system.However, in your interest we shall advise you to take care of your personal belongings.Please ensure that no valuables are kept or left unattended in the rooms or wards.
  • Beware of touts.
  • The hospital is strictly a ‘no smoking”, “No Spitting” and “No Honking Zone”.
  • Please refrain from demanding undue favour from the staff and officials.
  • Please provide useful feedback and constructive suggestions. These may be addressed to the Medical Superintendent of the hospital.
  • Please bring your old OPD slip on your next visit.

USEFUL TELEPHONE NUMBERS

Contact Person Designation Contact Number
Dr. Akhilesh Medical Superintendent 21200711, 22774145
Dr Yogesh Kushwaha Dy Medical Superintendent 21200710
Dr S.B. Jangpangi H.O.O. 21200732
Dr Gunjan In- charge Blood Bank 21200733
Dr  Dheeraj C.M.O. In-charge Casualty 21200725,21200724
Dr. I. P Singh In-charge (SurgeryI 21200725
Dr. Prem Kr. Singh Nodal Officer I.T., I/C ICU 22731393
Dr. Anupara SIngh In-charge. Indoor 21200725
Dr. Aparna Chatrurvedi In-charge Labour Room 21200728
     
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